Important Updates to your ZipLink Internet Subscriber Service Agreement

We have updated the ZipLink Internet Subscriber Service Agreement. These changes have been made to provide greater clarity to the terms of service and to help us deliver a consistent, high-quality service to all of our customers.

We’ve reinforced this notice with links providing more detailed explanations and answers to frequently asked questions. Any questions you may have or requests to discuss individual account needs or concerns can be sent to support@ziplinkinternet.com.

Here's a summary of the updates:

• Payment and Billing: Language has been added explaining the notification procedures for any rate changes or changes to the Subscriber Service Agreement.

• Bandwidth and Data: We have added language that outlines ZipLink’s policy on excessive usage.

• Usage: We've added a link at www.ziplinkinternet.com/data-usage-policy where customers can go to get information about ZipLink’s data usage policy and managing your data usage.

In addition to updating our Subscriber Service Agreement, we have made some changes to the ZipLink Internet Service Plans. Because of continuing increases in average data usage by ZipLink customers, each plan will be subject to a small rate increase. In addition, customers who use more data than the new monthly Data Volume targets for their plan will incur a monthly one-time usage fee, if applicable . Many customers will likely never exceed the data targets as we have set them higher than what the average residential ZipLink customer uses per plan. These changes are being implemented to ensure that ZipLink can continue to offer high quality service to all of our customers. We will began converting existing plans to the new plans in the near future, starting with customers with the highest usage rates and that have been subscribers for at least 90 days.

We encourage you to review the revised terms. Please visit:

• www.ziplinkinternet.com/legal
• www.ziplinkinternet.com/data-usage-policy

Please note, that by continuing to use the Service, you are agreeing to the terms and conditions set forth in the Subscriber Service Agreement.

Visit our online support site at www.ziplinkinternet.com/faq for a list of Frequently Asked Questions.

Thank you for being a ZipLink customer. We are happy to have you as part of our online community and look forward to continuing to serve your Internet needs.

Sincerely,

ZipLink Internet Management